X-CIEL GROUP

REFUND AND CANCELLATION

Growth doesn't always go the way you expect. Our strategy consultants can help you climb.

X-Ciel Group will not, under any circumstances, issue refunds for early service withdrawal.

When you use this site, for any sort of information, it does not, by design, establish advisor-client or consultant-client association between X-CIEL GROUP and you, who is the guest/reader/user. As such an association may occur ONLY in a situation where in an advisory/consulting/service charge is given to X-CIEL GROUP. However if a visit made results in advisor-client or consultant-client relation between the two parties, the client concurs with following as a part of the policy of refund involving consulting:

An advisor-client or consultant-client association is and will continue to be subject to a completely new Retainer Agreement decided and inked between both the parties, namely, X-CIEL GROUP& Client. The terms & conditions and refund policy of this type of an agreed and inked contract of engagement/agreement, for using the services of the management and business consulting in its capacity as an advisor, is fully autonomous of the terms & conditions of usage of the given site.

Since the pact of engagement could not be the same, and may vary from one client to another, it remains the job of the guest/reader/user to present a formal request before X-CIEL GROUP for a draft copy of, what is called the Retainer Agreement or Service Proposal with Terms and Conditions, that carries an annexure on refund policy which will be relevant in his situation, evaluate the Retainer Agreement, Service Proposal& refund policy and only then settle the fee in X-CIEL GROUP favour.

The client will offer every needed information and papers, such as the English translations in an agreed form, and as sought by X-CIEL GROUP. In case the furnished details is discovered to be inaccurate or fake or deficient or incorrect, and so not entertained by the concerned person, the consulting team will not takeany responsibility whatsoever for the not too positive impact of the same on the result of the petition and the ensuing rejection on this basis, even as no refund shall be claimed–either of the consulting charge or the amount paid to the government organizations under such situations!

The mandate of X-CIEL GROUP is restricted to suitably help the client on the instructions and the matters involving the submission and the processing of his application for Projects on the basis of the phases duly instructed in the Retainer Agreement, offered separately and inked between both the groups, and only for the phases for which fee has been given to X-CIEL GROUP.

We have no control whatsoever over an adverse modification to the existing selection criteria as given here on this site or in said proposal which takes place following the inking of the Retainer Agreement or mutually agreement over said proposal, and where, post the inking of the given Retainer Agreement, there is a transformation in qualifying mark, or where there is a subsequent petition of fresh regulations on the petitions submitted before.

Each and every appropriate government and skills evaluation agencies charge, for all stages, may undergo a change at the sole discretion of the government bodies even as X-CIEL GROUP lacks any control whatsoever over on such a declaration. The client shall settle the charges as appropriate and sought from the project development process, to a variety of government and associated groups, and for the purpose of testing. In a situation where in the client has made the payment, X-CIEL GROUP does not offer and has not offered any sort of assurance that the petition shall materialize in the client's favour.

The client shall loyally reveal before X-CIEL GROUP, each and every detail involving each and every case/project, existing or past cases/project of wrong-doings and/or conviction, and insolvency levelled against the clients and those who are dependent on him. If he does not reveal such details, and if the same is found afterwards, no refunds at all of the money given to the X-CIEL consultancy in question will be made.

The client must offer, inside 30 days, each and every paper, forms and facts that will make it possible for the Project Consulting in question to present his petition for skills appraisal with the applicable appraisal organization. The client's inability to do the same will only suggest that no reimbursement of the advisory/consulting fee offered to X-CIEL GROUP is outstanding.

Client will notify X-CIEL GROUP of each and every communication received by him from the processing of any government body during the project in writing or via phone-inside a week of the receiving of such a message. Besides, the client shall notify the said project consultancy of each and every communication–both via written matter and via phone-undertaken by the Client, straight with the involved govt. body inside a week or 7 days of such a contact. This comprises personal visits made to the govt. department, and/or inquiry made, via phone. The client's inability to do the same will only suggest that no money back whatsoever is outstanding of any advisory charges offered to the project consultancy.

The client will participate in each and every conversation, as and when needed by the concerned processing, at the place mentioned by the X-CIEL GROUP, and at his own cost, and swiftly follow each and every given order/request as given/asked by the X-CIEL GROUP. The client's inability to do the same will only suggest that no refund whatsoever is outstanding of any advisory charges offered to X-CIEL GROUP.

The client shall show the possession of the required liquid funds prior to the issuance of the permit for the project, or at any given time period during the processing of the project, in agreement with the requirements of the Project policy for settlement funds. The client's inability to do the same will only show that no refund whatsoever is outstanding of any advisory charges given to X-CIEL GROUP.

The client will settle all charges, which could be owed to a variety of government bodies, such as but not restricted to the project costs. The given charges are strictly non-returnable and not adjustable by either any of the receiving offices, notwithstanding the final conclusion on the project. A favourable appraisal or conclusion is the sole prerogative of the involved organization even as the government offices no control at all over the final outcomes at any phase of the project. X-CIEL GROUP has given no assurance whatever of a favourable appraisal or end result of the projected petition of the client for any phase.

The client will inform X-CIEL GROUP about every news involving a change of contact/mailing address, specialized web credentials, change of positions/ service or company, or unlawful case-after the submission of the project, and while the processing is going on till the time of the final outcome. The client's inability to do the same will only show that no refund at all is outstanding of any advisory charges given to the X-CIEL GROUP.

The advisory/consulting charges given to X-CIEL GROUP does not comprise any amount owed to any organization of the government, and to any language testing group or for any other reason, and shall be restricted to the services and duties of the project consulting as duly set and decided under the Retainer Agreement inked separately with the client.

In a situation where in a clash/dispute in the matter of the payment made by client to X-CIEL GROUPtowards the Retainer Agreement or Proposed proposal duly inked with X-CIEL GROUP, both the parties will represent the case in front of the appointed arbitrator by X-CIEL GROUP at its head office: C-4, Sector-63, Noida-201301

Mode of credit would be; in case of online payments, refunds will be processed back to the original mode of payment and refund can be claimed (if in specific scenarios: such as cancellation of the web project in the half of the progress) after 15days of the cancellation notice and will get refund after 45days of the claim. Or ask for more information at info@x-cielgroup.com.